Frequently Asked Questions
You've got Questions? We've got Answers!
How do I pay for a job? Do you require a deposit?
We accept Cash, Check, or all major credit/debit cards. 75% of the job total is required to start the job, the job is not considered to be “started” until the deposit is received. All orders must be paid in full before an order ships.
What is your turnaround time for my job?
Our standard turnaround time for most jobs is two weeks. We always do our best to complete all jobs as quickly as we can, but it all depends on how busy we are. If you need things in a rush we can usually accommodate, but it may incur a small rush charge. The “two weeks” start when a job deposit is received.
How should I send you my art work?
Artwork may be submitted via email or using our get a quote form. Photoshop files are preferred, however we can work with almost anything (JPEG, Photoshop, an old T-shirt, and even a bar napkin) but there may be a small fee for design work to make your design “print ready”. Please understand, the quality of the print is only as good as the art file.
Can I supply my own t-shirts & garments?
Yes, but we cannot compensate you for garments if there are misprints.
How do I pickup my order? Do you deliver? Do you ship?
Generally, if you are in the Dover, NH area, you are encouraged to come by the shop and pick up your orders. Someone will organize a time to meet. We can also deliver your job for a small driving fee. Additionally, we can ship all over the world. If you have an account with UPS, Fedex, etc. we can ship to you on your account, otherwise shipping will be added onto your order. All orders must be paid in full before an order ships.
Can I come by the shop?
Yes, if you are located near our Dover, New Hampshire screen printing studio, walk-ins are more than welcome.
What are setup fees?
In order to make a screen when screen printing, it requires a lot of supplies including vellum, emulsion, toner, & more. All screen printers work this way, some just factor the cost into each shirt, which we don’t like to do.
Do you offer services I don't see on your site?
Yes, we are a custom printing shop and love a good challenge. Just ask.